Support Assistant – IT

@Cilable
  • Atlanta, Georgia, United States, Atlanta, GA, USA View on Map
  • Post Date : April 21, 2024
  • 0 Application(s)
  • View(s) 9
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Job Detail

  • Job ID 19245

Job Description

Job Description:
• The position is under direct supervision. Must be local to Metro Atlanta. Position is both onsite and remote.
• User support by email/phone. *10% Technical role. Driving is required for this position. Some in-state/local travel if needed

Job Responsibilities:
• 1. Inform submitters of proper requests required for desired services
• 2. Work closely with NTT Service Technicians and Business Application & Technology staff
• 3. Help facilitate Division office supply orders using state purchasing processes and procedures
• 4. Pursue offboarded user hardware and wireless equipment returns
• 5. Help track large scale technology product deliveries for Special Projects
• 6. Work closely with internal and external clients to ensure overall success of Unit operations
• 7. Identify hardware trends and report inventory discrepancies
• 8. Maintain daily inventory summaries and weekly reports in MS Teams
• 9. Provide status updates to Unit Manager
• 10. Assist with fulfilling hardware, peripheral, and special technology requests ensuring prompt deployments
• 11. Cross reference equipment orders and field requests ensuring shipments are accurate
• 12. Update inventory systems
• 13. Review criteria and approve specialized end user computing requests

Requirements:
• 2 years of professional work experience
• Ability to work in a fast paced and target driven cohesive team environment
• Ability to multitask in a fast-paced environment
• Strong work ethic, interpersonal, and communication skills
• Detailed oriented and good critical thinking skills
• Proficiency with Microsoft Excel and MS Teams
• Driver’s License

Skill Required /Desired Amount of Experience:
• High school diploma or GED Required
• Experience with report writing and data collection, tabulation, computation and analysis. Required 1 Years
• Proficiency with Microsoft Excel and MS Teams Required 1 Years
• Detailed oriented and good critical thinking skills Required
• Ability to work in a fast paced and target driven cohesive team environment Required
• Strong work ethic, interpersonal, and communication skills Required
• Non-technical business administrative support. Required 6 Months

Please Submit your Resume in word format

Job Type: Contract

Pay: $25.09 per hour

Schedule:
• 8 hour shift

Experience:
• Proficiency with Microsoft Excel and MS Teams: 1 year (Required)
• Non-technical business administrative support(6months): 1 year (Required)
• reportwriting&datacollection,tabulation,computation&analysis: 1 year (Required)

License/Certification:
• Driver’s License (Required)

Work Location: In person

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